Wednesday, 12 July 2006

The Digital Revolution – and Service Delivery in National Institutions

"We can't take the view that users are wrong. We have to take the view that if users want to get information digitally, and the expectation is that's its going to be online, we're going to do the best we can to meet that need however hard its going to be."
"(When you find a record in our new catalogue) we'll scan and digitize it for you on demand and email it to your home desktop in 24 hours for eight pounds 50."
"We've set ourselves the ambitious target that 90% of what people want to see we'll let them see online within the next five years."

These are quotes from a presentation in May by Natalie Ceeney, Chief Executive of The National Archives in Britain. Food for thought. Access the sound recording and slides from her presentation here.

No comments: