Helping celebrate genealogy gripe week
I finally managed to get to LAC on February 3 during full service hours, only to find the slip for the material I ordered on 20 January annotated "cannot find this reference, see archivist."
Nothing else was done with it. No effort to contact me by email or telephone, both of which LAC have on file.
Talking to others I learn this lack of communication is standard LAC practise. That's appalling for a service organization. How much effort would it take to pull up the client email address and send a prompt notification that there's a problem?
Added at 12:30 pm -- As promised yesterday while talking to the duty archivist, I received a call from LAC to say these boxes have arrived.