The UK National Archives has released there annual report and accounts 2011-12. You can read it at www.nationalarchives.gov.uk/about/our-performance.htm.
It's instructive to compare the items TNA highlight with Library and Archives Canada performance.
|Client Satisfaction||+||-||98% of onsite orders fulfilled within one hour at TNA, 0% at LAC|
|Education||+||-||TNA teaches more than 15,000 students, LAC delegates|
|Leadership||+||-||TNA accepts sole responsibility for leadership of the wider archives sector, LAC abandons role|
|Environmental Standards||+||-||No evidence of LAC role|
|User Group||+||-||TNA has active user group now renewed. LAC actively hostile|
|Environment||+||-||TNA reduced carbon emissions 14% in one year. No evidence of LAC action|
|Blog||+||+||TNA has active blog and podcast. LAC just started|
|Employee Satisfaction||+||-||LAC alienated staff|