Friday, 2 November 2012

FHC image problems

I received the following report on an image problem experienced at the FHC in Victoria.

A number of record sets that Family Search has loaded are available to the general public to view only at FHCs or to signed in members of supporting organizations. Because of this I went to the FHC in Victoria, British Columbia as that is most local to me. The volunteer there was remarkably helpful and generous, but there was no way we could make these images appear. She called Family Search IT in Utah. To make a very long story short, it seems that in some FHCs the images come up just fine but in others they just won't come up. This applied to any set that was 'browse images only' no matter where the records are from and to various FHCs globally. They are working on it. Much to our volunteer's chagrin, Family Search did not sent out an email to the FHCs about this because they said it applied to only some of them and not all. So, if you are going to your local FHC, you might want to call ahead to make sure that this feature is functioning. Otherwise you'll exactly the same thing you'd get at home.
Thanks to Penny Holt, who mentions the same thing is happening at the London, Ontario FHC, for the tip.

Tips for Anglo-Celtic Connections readers always welcome.

1 comment:

sooty28 said...

This problem has now been fixed at the London Ontario FHC.