I`ve had several DNA tests for family members done by 23andMe. I like the product even though it`s not the best in every respect. But their high charge for shipping is a deterrent. You can order a test for $99, shipping in the US is $9.99, to Canada $59.95, to the Australia, Ireland, New Zealand, and the UK $74.95. Some countries including Israel and Norway are even more.
A recent comment on a list "You'd think 23andMe, with all their push to a million kits this year, they should offer their kits with free S&H all over the world - if they are really serious about meeting the 1,000,000 goal." motivated me to email 23andMe. I also mentioned I`ve purchased several kits, but hesitate because of the high cost of shipping outside the US and that I also hesitate to recommend 23andMe when lecturing on genetic genealogy because of the high shipping cost, which is much higher than other companies. I asked why their shipping cost is so high when others can do it for much less?
The prompt response received from a person named Caroline is obviously boilerplate:
Thank you for contacting the 23andMe Team. We appreciate your feedback on the cost of international shipping. The shipping cost for each collection kit includes shipping to the recipient, return shipping to the laboratory, and additional transportation fees and customs duties where applicable. In most cases, customs duties are included in the international shipping cost; however, if you live in a Non Delivery Duties Paid country (i.e. Armenia, Azerbaijan, Belarus, Georgia, Latvia, Macedonia, Moldova, and Montenegro), the recipient of the order is responsible for customs duties assessed.
When returning your saliva sample to our lab, it is important to know that a large number of countries and shipping offices are still unfamiliar with the requirements of shipping an exempt human saliva sample, sometimes believing it to be hazardous and erroneously charging FDA fees and expedited shipping costs. The documentation included with your international order is vital towards ensuring the uninterrupted transport of your sample to the lab.
International shipping can be complex; we're confident you will be satisfied with the value and peace of mind that comes with our guaranteed round-trip express international transport, prepared shipping materials and documents, and guaranteed replacement that comes built into our international shipping cost.