Tuesday, 11 September 2007

Informal discussion session for LAC clients

Genealogists, and other Library and Archives Canada clients, have an opportunity to attend an "informal discussion session" next Wednesday (not Monday, as previously stated) afternoon. This is welcome. LAC management got failing grades for implementing a drastic cut in service hours without any consultation, and only the briefest of opportunity to comment.

Please attend the session if you can.
A large turnout for this meeting would show LAC management that users are concerned. I hope LAC offers to implement a regular system for client consultation, perhaps through a user group representing a cross section of clients, including genealogists.

2 comments:

WJM said...

From 2:30 PM to 4:00 PM.

Mid-afternoon.

So that the same people who are most affected by the cutbacks won't be able to attend.

Pathetic.

Anonymous said...

This was just posted to the CASLIS Ottawa blog:

Service:
Access to LAC

What you said:
Some commented on the current service hours. Others stressed the importance of after-hours access to key reference collections and materials, both hard-copy and electronic versions

What we have done, or plan to do:
To address user feedback in this area, in 2007, LAC will consult with clients on how to best organize our hours of service and improve service features to benefit them. We will seek advice on such matters as the quality of the current work and research environment and ways to improve how well it functions.

Extracted from: http://www.collectionscanada.ca/whats-new/013-289-e.html