A few items that caught my eye:
- We welcomed over 90,000 visitors to our reading rooms, who studied more than 590,000 original documents from our collection.
- Demand for our web services also continued, and we received over 20 million online visits during the course of the year. (Ratio of documents downloaded to documents produced
on site at Kew 221:1). - In the section How we Work, putting customers first, responsible guardians, information set free, delivering what we promise, everyone working together.
- Our commercial revenue for the year was £8.1 million, which was a 30% increase on the previous year.
- Partnership with findmypast.com and the digitisation and online publication of the 1911
Census. In 2009-10, there were 4.9 million downloads from this service. - Service records of more than two million British Army soldiers from 1914 to 1920 available online, working in partnership with ancestry.co.uk. The final tranche of content was launched in November, and there were 3.3 million downloads from the service in
that month alone. - We received 2,516 Freedom of Information (FoI) requests in 2009-10, and responded to 96% of these within the regulatory timescales.
- We ran teaching sessions for 14,371 school pupils on site at Kew and online through videoconferencing and our ‘virtual classroom’.
- We have reduced our carbon footprint by 10% compared with 2008-09 by cutting our overall energy consumption
- The National Archives carried out a cost savings programme designed to save around 10% of our total budget. We know that the way we worked with academics and researchers when consulting on these changes could have been improved and have since taken action to significantly improve how we engage with these key groups.
- We met six of our eight key performance indicators in a year in which a significant cost savings programme was delivered (a detailed list is in the report).
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