16 November 2011

Online checkout in real life

Having been through the agony of the Air Canada online reservation system recently this hit a chord. I hope it doesn't give LAC management any ideas
http://goo.gl/V0wTx

2 comments:

  1. I'm in a life-and-death online struggle with the National Archives today, so I'm howling at this one! (I think Blacks Photography has been using this for reference...)

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  2. Self-service checkout at LAC can't be much worse than some of the service with "tellers" of late.

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