Highights of TNA's Annual Report 2015-16

The Annual Report and Accounts for The National Archives 2015-16 is online (pdf). In his introductory comments Jeff James, Chief Executive and Keeper, notes that "this year’s report marks the first year of Archives Inspire, our ambitious four-year strategy, and highlights our achievements in meeting the needs of each of our major audiences, and our single biggest challenge – digital."

Highlights of the year from a remote public user perspective:

TNA's website saw 15,568,684 visits during the year, with over a third of visits to the site from overseas users.
The release of the 1939 Register was a complex challenge for TNA as it sought to digitise 1.2 million
pages, containing 41 million individual entries for people living in England and Wales in September 1939, redacted in relation to people born less than 100 years ago.
Over 30,000 telephone and 37,000 written enquiries were handled, and 615,000 documents delivered, mainly directly to the public.
71 complaints were recorded. down from 94 last year. In the same time period, 156 compliments were received. The Independent Complaints Reviewer recorded one case where a person was sent off on a path "likely to be unhelpful and add to their frustration and dissatisfaction."