LAC Annual Report 2019-2020 on its 2019-2022 Three-Year Plan:

Now online by Library and Archives Canada, the 1st year annual report of cumulative results for its 2019-2022 Three-Year Plan. Performance indicators are grouped under the headings

1. Engaged citizens. Accessible holdings
2. Adaptable organization. Sustainable collection
3. Collaborative efforts. Magnified results

Overall of the 22 indicators:

2 were exceeded by a substantial margin, 
6 were exceeded
2 were met
2 were not met

For the remained there was a description of the activity undertaken but there was no quantitative benchmark against which to assess progress.

The group Engaged citizens. Accessible holdings is of most interest to public clients.

• Number of user contributions in the Co-Lab crowdsourcing tool had a target of 1,500 which was exceeded - 1,796.
• Number of images digitized via DigiLab had a target of 30,000.  28,175 was achieved with some of the minor shortfall attributed to closure of 395 Wellington Street in Ottawa because of the COVID 19 pandemic.
• Number of transactions at LAC’s service points in Ottawa, Halifax, Winnipeg and Vancouver, through all service channels had a target of 80,000. By completing 84,418 transactions the target was exceeded despite the COVID 19 shutdown. The total for 2018–2019  of 81,399 transactions was surpassed.
• Number of visitors to the LAC website had a target of  2,000,000 and was substantially exceeded - 2,778,682 unique visitors. Genealogical research was the main interest of those who visited LAC’s website, with a strong preference for censuses and First World War personnel records.
• Number of images digitized from LAC’s collection had a target of  3,500,000 which was exceeded. 3,506,854 images were digitized from LAC’s collection, 60% in response to client requests. The balance of the digitized content focused on Indigenous, military and government documentary heritage.

As I pointed out in a letter to the Minister of Canadian Heritage, the images digitized target is very modest compared to  4.8 million images digitized in 2018-2019, and 10.2 and 9.3 million in the previous two years.