Thursday, 17 September 2009

LAC What's New? Improving Services

Here's an announcement from LAC about recent service improvements, some already posted on this blog.

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Library and Archives Canada (LAC) would like to advise you of recent improvements in the delivery of its services. These improvements were made following comments and recommendations received from users and from members of the Services Advisory Board.

  • User Agreement
    • Information about user cards, the use of research areas, conservation and copying of items from the LAC collection are combined in a single document called the User Agreement.

      This new agreement authorizes you to photograph certain documents in the LAC collection during evening and weekend hours. However, you must obtain authorization to do so during service hours. See the User Agreement
  • Orientation tools for on-site users
    • Orientation tours take place every Wednesday from 9 a.m. to 10 a.m. to introduce clients to the various services at LAC.
    • A brochure provides information to help with searches.
    • A floor plan of the public areas indicates the location of services.
    • Display cards list service and opening hours.
    • New signs installed on the ground floor provide better directions.
    • Kiosks installed in the lobbies of the 2nd and 3rd floors display important announcements about services and information on various activities at LAC.
  • Self-registration
    • You can register or renew your user card online at one of the two self-serve workstations installed on the ground floor. You can update your personal information there as well.
  • Other news
    • An acknowledgement of receipt will be sent to you automatically to confirm that we have received your electronic request.
    • There are no longer any charges for downloading digitized images from microfilm reels onto a USB key or CD-ROM on a self-serve basis.

1 comment:

WJM said...

And yet you still can't do self-service scanning after hours.

It would have been nice if the staff had told me this when I filled out my green form, complete with numerous references to microfilm reels. What did they think I was going to do, take pictures of the reel?

Oh well - back to square one.