It was previously announced that 12 August 2020 would be the day when a limited number of staff would begin to return to LAC worksites. In this first stage of gradual reopening, LAC was to remain closed to the public. Copy services (online orders only) would resume with enhanced remote reference services with staff on-site having greater access to items from the collection.
I phoned to confirm, particularly whether copy services were restarted while also placing an order in case there's a rush.
I got two judicious replies very promptly.
Clients should also expect delays beyond our usual service standards; we are applying significant safety measures and new protocols, including physical distancing and mandatory isolation of collection items.
Please be assured that we will process your request as quickly as possible.
We thank you for your co-operation and apologize in advance for any inconvenience this may cause you.
1 comment:
Thanks very much your updates on LAC.
I have four Access to Information and Privacy (ATIP) requests in, the earliest dating from the end of February. Normally the service is very punctual and I receive the information in the legislated 30 days however these timelines, not surprisingly, went out the window in mid-March. I'm hoping that more "boots on the ground" will allow them to address what must be a rather large backlog.
I understand the situation and am trying to be patient however the communication regarding outstanding requests is poor (there is none). I get it that safety procedures need to be in place but Canada Post has been handling and delivering a lot of paper and parcels throughout the pandemic ... not to mention minimum wage employees serving coffee and ringing through groceries all day long.
Thanks again,
Steve
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