The UK National Archives has released there annual report and accounts 2011-12. You can read it at www.nationalarchives.gov.uk/about/our-performance.htm.
It's instructive to compare the items TNA highlight with Library and Archives Canada performance.
| TNA |
LAC | Comment | |
|---|---|---|---|
| Client Satisfaction | + | - | 98% of onsite orders fulfilled within one hour at TNA, 0% at LAC |
| Education | + | - | TNA teaches more than 15,000 students, LAC delegates |
| Leadership | + | - | TNA accepts sole responsibility for leadership of the wider archives sector, LAC abandons role |
| Environmental Standards | + | - | No evidence of LAC role |
| User Group | + | - | TNA has active user group now renewed. LAC actively hostile |
| Environment | + | - | TNA reduced carbon emissions 14% in one year. No evidence of LAC action |
| Blog | + | + | TNA has active blog and podcast. LAC just started |
| Employee Satisfaction | + | - | LAC alienated staff |
| Recognition | + | - |
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